Just let us know when you would like your vehicle serviced and we will make all the necessary arrangements, including Collection & Delivery or a Courtesy Car as appropriate. This service can also be requested from our website:

www.marshall-leasing.co.uk/driver_services

Please advise the servicing dealer that the vehicle is covered by N.I.I.B. Group Ltd t/a Marshall Leasing when checking-in the vehicle or you may be presented with an invoice upon collection.

We have made special arrangements for tyres, batteries & exhausts to be replaced at a network of specialist outlets. Where practicable a mobile tyre-fitment facility is also available. Please contact the help- line number above for further details. This service can also be requested from our website:

www.marshall-leasing.co.uk/driver_services

During the manufacturer’s warranty period, the replacement of a faulty battery or exhaust is covered by the warranty and any problems should be referred to a franchised dealer. It is the driver’s responsibility to ensure that the tyres on the vehicle conform to current legislation.

The vehicle is covered for roadside assistance, recovery and at-home facilities. When phoning please have available: Registration Number; Make / Model details; the exact location of the vehicle and the membership number quoted above. Please return and stay with your vehicle after calling.

Your vehicle is automatically covered by the manufacturer’s nominated agency for an initial period, details of which can be found in the manufacturer’s handbook.

Fleet Assistance

To ensure the latest information is provided, a separate leaflet will be issued along with the VE103 (see Foreign Travel section) detailing the various contact numbers to access this facility whilst abroad. Should you have any queries with regard to the extent of cover please do not hesitate to call our office.

Your vehicle will be supplied with 12 months Excise Duty paid. Renewal will be automatic thereafter and confirmation provided through your fleet administrator. You can also check the status of your vehicle on-line at any time free of-charge:

https://www.vehicleenquiry.service.gov.uk/

Replacement glass is not covered under the terms of the contract. However, in order to assist you with prompt repairs and subject to your company’s approval, we have arranged national facilities for a 24-hour windscreen/glass replacement service. All such repairs or replacement will be recharged directly to your company.

Please note that Marshall Leasing is not responsible for general routine maintenance, i.e. checking fluid levels, checking tyres, lights, general cleanliness and the cost of topping up oils and fluids. These items are the responsibility of the driver and should be checked regularly to ensure that they are to the manufacturer’s specification.

All vehicles at three years (4 years NI) old require an MOT test by law. We will advise your company when the MOT test is required, but it is your responsibility to ensure that the test is carried out to comply with the law. Please confirm to Marshall Leasing when the MOT has been completed without delay, as we need this information when re-taxing the vehicle.

Accident services

Subject to inclusion under Contract Cover, if you are involved in an accident, the vehicle or its contents are stolen or it is damaged through vandalism, fire or theft, simply call the Freephone number above. Your call will be answered by one of our controllers who will ask you to provide some basic details to establish your entitlement to the service.

If the vehicle cannot be driven we will arrange recovery to the nearest approved repairer. Where requested, a ‘Group A’ courtesy car will be provided, subject to availability. An insurance claim form will be completed over the phone. We will arrange an estimate and give repair authority as required, and will keep you and your company informed of the repair progress, arranging the return of the vehicle upon completion.

During the winter months the antifreeze content of your vehicle needs to be checked and replenished if required. It is your responsibility to ensure that this is carried out. Marshall Leasing covers the cost of such replenishment but is not responsible for damage caused through lack of antifreeze.

Under certain emergency situations it may be necessary for you to pay an invoice for repairs to your vehicle. A claim form can be downloaded from our website if required:
www.marshall-leasing.co.uk/driver_services

If you wish to take your vehicle abroad you will require a VE103 (Vehicle on hire) certificate, which can be requested from our website: www.marshall-leasing.co.uk/driver_services

The vehicle must be fully insured for overseas travel, the responsibility for which lies with your company.

For those contracts which do not include European Roadside Assistance we recommend that you purchase this additional cover from the AA. This can be arranged on 08000 280958.

It is the driver’s responsibility to settle all fines and penalties. As the registered owner of the vehicle, Marshall Leasing will receive any unpaid fixed penalty notices. It may be necessary for us to pay these on your behalf and if this is the case, they will be recharged to your company, along with a handling charge.

Prior to the termination date of your vehicle, please ensure that all body or interior damage has been repaired and that the vehicle is in good condition. If the vehicle is returned with any damage we will rechargethecostofanyrectificationtoyourcompany. Weadhereto the BVRLA Fair Wear and Tear standards, a copy of which is available on our website:

www.marshall-leasing.co.uk/driver_services